Privacy Policy

1. Introduction

Velo Ship INC ("VeloShip", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, services, and API (collectively, the "Services").

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Information you provide:

• Account details — name, email address, company name, and password
• Shipment information — sender and recipient names, addresses, phone numbers, and package details
• Payment information — billing address and payment method details (processed securely by our payment providers)
• Communications — messages, enquiries, and support requests you send to us

Information collected automatically:

• Device and browser information — IP address, browser type, operating system
• Usage data — pages visited, features used, timestamps, and referring URLs
• Cookies and similar technologies — session cookies, analytics cookies, and preference cookies

3. How We Use Your Information

We use your personal data to:

• Provide, operate, and maintain our shipping and logistics services
• Process and fulfil shipment orders, including customs documentation
• Send tracking updates, delivery notifications, and service communications
• Manage your account, API keys, and billing
• Respond to your enquiries and provide customer support
• Improve our services, website, and user experience
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and regulatory requirements

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contractual necessity — to fulfil our shipping services and manage your account
• Legitimate interests — to improve our services, prevent fraud, and communicate with you
• Legal obligation — to comply with customs, tax, and regulatory requirements
• Consent — for marketing communications, which you can withdraw at any time

5. Data Sharing

We may share your personal data with:

• Carrier partners — to arrange collection, transport, and delivery of your shipments
• Customs authorities — as required for international shipments
• Payment processors — to securely process payments
• Service providers — hosting, analytics, and support tools that help us operate our platform
• Law enforcement — when required by law or to protect our rights and safety

We do not sell your personal data to third parties.

6. International Data Transfers

As a global logistics provider, your data may be transferred to countries outside the UK for the purpose of delivering your shipments. Where we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO).

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and regulatory obligations (typically 6 years for financial records)
• Resolve disputes and enforce our agreements

Shipment tracking data is retained for 12 months after delivery. You may request deletion of your account data at any time.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Restriction — request that we limit how we use your data
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for marketing
• Withdraw consent — where processing is based on consent

To exercise any of these rights, contact us at support@veloship.world. We will respond within 30 days.

9. Cookies

We use cookies and similar technologies to provide essential functionality, remember your preferences, and analyse how our platform is used. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for the website to function.

10. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS/SSL), secure password hashing, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. The "Last updated" date at the top reflects the most recent revision.

13. Contact & Complaints

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.